Our Vision is that every North American traveler will choose us to experience the real Europe by train.
Our Pledge
We are all ambassadors for the real Europe which is discovered uniquely through train travel.
We take pride in our company's European heritage and are passionate about sharing our experiences, cultures, and insights. We develop our expertise and knowledge in order to provide North American travelers with an authentic European experience.
We believe the spirit of train travel is about enjoying simple pleasures, respecting the environment and connecting to people, places and cultures. It is the ease with which Rail Europe brings these together that creates a rewarding experience for both our customers and ourselves.
We value always doing the right thing - being environmentally conscious, trustworthy and accessible to our customers and to each other.
As trains do, we at Rail Europe continually move ahead. We strive to progress, innovate, and be outstanding in all that we do.
Group Rail Travel
We offer group rates for rail passes, point-to-point tickets, high-speed trains such as Eurostar, and more.
Our Privacy Policy
Rail Europe has created a privacy statement in order to demonstrate our firm commitment to privacy.
Our Products
Travel by rail means embarking on a European travel experience like no other. Along with comfortable accommodations, picturesque landscapes, and interesting company, comes a sense of freedom and flexibility, one not found with airplanes, buses or cars. We offer a wide range of possibilities and choices to suit every traveler and budget. Choosing the right rail product is simply a matter of determine your length of travel and the number of countries and cities you intend to visit.
In addition to the information we offer on our website, we also provide you with the ability to download our brochures. These brochures will aid in your vacation planning and help you choose the best products to fit your travel needs. You can download brochures by individual page or you can download the entire brochure, the choice is yours!
Our Service
Providing our customers with excellent service is our top priority. With our highly knowledgeable Contact Center staff and award-winning website, presenting you with a comfortable and flawless experience is very important to us.
Rail Europe is proud to be ISO 9001-2000 certified! This is a recognized worldwide Quality Management System standard based on well-documented and analyzed processes and procedures, focusing on Customer Satisfaction and Continual Improvement. Both are key elements to Rail Europe’s values and being a leader in the industry. Rail Europe’s core processes are reviewed semi-annually for effectiveness and consistency, and have been found to be superbly implemented and executed. Rail Europe’s Travel Consultants have completed an extensive training program and participate in ongoing workshops to expand their knowledge and skills.
Rail Europe’s decision to attain ISO 9001-2000 certification demonstrates an ongoing commitment to the highest level of quality, continuous monitoring of business operations, excel above other companies and meet its customers’ evolving needs.
We offer a Travel Agent Website which provides quick and easy access to the entire Rail Europe product line along with important information catering to the Rail Europe travel trade. All accredited travel agents may access Rail Europe's travel agent website at http://agent.raileurope.com.
We also have a dedicated staff to assist with Group Travel . Our Group department is equipped to handle your every need when it comes to group train travel. So if you've got to put together a terrific package for a group of 10 or more discriminating travelers, just call us at 1-800-462-2577 in the United States and Canada or 1-914-682-7456 in the United States and we'd be happy to help. Or send us an e-mail and we'll get right back to you.
For more information or to book:
Rail Europe — for European rail products:
- www.raileurope.com - consumer site
- 1-888-382-RAIL (1-888-382-7245) in the USA, 1-800-361-RAIL (7245) in Canada
- http://agent.raileurope.com - travel agent-only site
- 1-888-382-RAIL (1-888-382-7245) in the USA, 1-800-361-RAIL (7245) in Canada
